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Customer Service

At AllWeatherGear.com we want your shopping experience with us to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at info@allweathergear.com.


Payment Options

All orders can be paid using a valid credit card. We accept the following credit cards: VISA and MasterCard. All orders must be in U.S. funds.

Shipping Policy

Order Processing
Orders placed Monday - Friday before 9am EST will normally ship out that day. Otherwise, your order will normally ship out the next business day. Orders placed on a Weekend or Holiday will ship the next business day. Holidays, Saturdays and Sundays are not business days. We observe all Federal Holidays. Orders placed on Saturday or Sunday will be processed and confirmed on non-Holiday Monday (most orders will also ship Monday). Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
Shipping
Transit days for all shipping options are business days (Monday - Friday) and do not include Weekends or Holidays.

Most orders ship UPS, but some orders shipped directly from the manufacturer may ship via FedEx or USPS.

Please check your shipping address carefully for accuracy. Your order will be sent via a carrier to the shipping address you provided, exactly as you provided it. Orders lost due to incomplete or incorrect shipping addresses cannot be replaced or refunded.

We do not ship to APO/FPO or P.O. Box addresses.

We do not ship internationally.

Shipping to Alaska: Ground Only

 

Your order will leave in good condition. If your order is damaged in shipment, please contact the shipper immediately to make a claim. See Damaged or Defective Items below for more information

CO2 Canisters: Life Jackets and Vest that come with a CO2 canister will ship Ground only.

Express Shipping Options: Next Day Air, 2-Day Air, and 3-Day Select
Please understand that when choosing an Express Shipping Option it does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-4 days after the order has been processed, which in most cases is within 24 hours of placing the order. We do not ship orders on Saturdays, Sundays or Holidays. A signature may be required for your Express delivery. Express shipping options do not guarantee a delivery time.
Ground Shipping
4 - 8 Business Days from date processed.

Exchange / Return Policy

Most items may be returned for exchange or refund within 30 days after shipping.

 

Items must be new, unused, and in original package.

Shipping and handling charges are not refundable.

All Returns are subject to a 10% restocking fee.

Exchange Shipping
Pack the item(s) securely in the original product packaging, if possible, or a sturdy box. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.

 

All exchange shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

It is recommended that you use UPS or an Insured Parcel Post for your return.

To receive credit, items must be exchanged within 30 days of delivery.

You can expect a refund in the same form of payment originally used for the purchase, within 15 days of our receiving the returned order.

Damaged or Defective Items
Contact AllWeatherGear.com Customer Service within 30 days of delivery at info@allweathergear.com. Please include the Order Number and Item Number from your original confirmation e-mail, as well as your Name, Email Address and Phone Number. AllWeatherGear.com will make every effort to assist you with the replacement of the damaged or defective item. If you do not contact Customer Service prior to returning the damaged or defective item, we can not be responsible for return shipping charges.
Back Orders
In the unlikely event that any item in your order is unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges), or you can opt to have the Back Ordered item refunded.
Refunds
You should receive your refund within 15 business days. Refunds will be made to the same Credit Card used to make the purchase. There are no exceptions to this policy